Privacy Policy

Operator: FixFlowSoftware

FixFlowSoftware ("FixFlowSoftware," "we," "us," or "our") provides a browser-based point-of-sale, inventory, customer management, and repair workflow application for phone retail and service businesses.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you when you use FixFlowSoftware.

1. Scope

This Privacy Policy applies to information collected through:

• the FixFlowSoftware web application and PWA
• related login, account, support, and business workflow features
• communications with us related to the service

This Privacy Policy does not apply to third-party services that you use separately from FixFlowSoftware and that we do not control.

2. Information We Collect

We may collect the following categories of information.

A. Account and Identity Information

• name
• email address
• login credentials or authentication identifiers
• account role, workspace, client, or membership information

B. Business and Operational Data

• product, inventory, supplier, purchase, and transaction records
• customer names, phone numbers, email addresses, and related customer records
• repair or job records
• device details such as brand, model, color, storage, IMEI, serial number, notes, or similar service-related details
• store settings, receipt settings, workflow settings, and user permission data

C. Support and Communications Data

• support request email address
• support request content
• attachments or screenshots you choose to provide
• records of communications with us

D. Technical and Usage Data

• browser and device information
• IP address or approximate network location
• log and diagnostic information
• session and authentication status information
• app state needed to operate the web app securely and reliably

E. Local Device and Browser Storage

FixFlowSoftware may store data locally in your browser or device, including:

• authentication or session-related data
• selected workspace or client context
• cached app data used to improve speed and usability
• settings or temporary operational state

3. How We Collect Information

We collect information:

• directly from you when you sign in, use the app, submit records, or contact support
• from your organization or workspace administrators
• automatically through normal operation of the application, browser, and infrastructure
• from service providers that support authentication, hosting, storage, or security

4. How We Use Information

We use information to:

• provide, operate, and maintain FixFlowSoftware
• authenticate users and secure access to accounts and workspaces
• process inventory, sales, customer, repair, and operational workflows
• respond to support requests and communicate with users
• troubleshoot issues, detect abuse, and improve reliability and security
• enforce our terms, protect the service, and prevent fraud or misuse
• comply with legal obligations and resolve disputes

5. Legal Bases for Processing

Where applicable law requires a legal basis for processing, we generally rely on one or more of the following:

• performance of a contract or provision of the service you request
• legitimate business interests, including operating, securing, and improving the service
• compliance with legal obligations
• consent, where consent is required by law

6. How We Share Information

We do not sell personal information.

We may share information only as reasonably necessary in the following situations:

• with service providers that help us operate the service, such as hosting, authentication, storage, support, and infrastructure providers
• with your organization, workspace, store owner, or authorized administrators, where your use of the service is tied to that business account
• when required by law, legal process, or government request
• to protect rights, security, property, users, or the public
• in connection with a merger, acquisition, financing, reorganization, or sale of all or part of our business

7. Third-Party Services

FixFlowSoftware may rely on third-party providers for infrastructure and functionality, including authentication and hosting providers.

Those providers may process information on our behalf under their own terms and privacy commitments. We are not responsible for privacy practices of third-party services that you use outside our service.

8. Data Retention

We retain information for as long as reasonably necessary to:

• provide the service
• maintain business and operational records
• support security, fraud prevention, and troubleshooting
• comply with legal, tax, accounting, and contractual obligations
• resolve disputes and enforce agreements

We may also retain limited backup, log, or archival data for a reasonable period where necessary for security, continuity, or legal compliance.

Local data stored in your browser or device may remain until it is cleared by logout, browser controls, app behavior, or manual removal.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, or disclosure.

However, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security.

You are also responsible for protecting your credentials, devices, user permissions, and any exported data from the service.

10. Data Minimization

We aim to collect and retain only the information reasonably needed to operate the service and support legitimate business workflows.

You should avoid entering unnecessary sensitive information into FixFlowSoftware unless it is required for your business use of the service.

11. International Transfers

Your information may be processed in countries other than the country where you are located, depending on where we or our service providers operate infrastructure and support services.

Where required, we take reasonable steps to ensure transferred data is protected in accordance with applicable law.

12. Your Choices and Rights

Depending on your location and applicable law, you may have rights to:

• access personal information we hold about you
• correct inaccurate information
• request deletion of certain information
• object to or restrict certain processing
• withdraw consent where processing is based on consent
• request a copy of certain data

If you want to make a privacy request, contact us using the details below. We may need to verify your identity and authority before responding.

If you use FixFlowSoftware through a business account, some requests may need to be handled through your organization or workspace administrator first.

13. Cookies and Similar Technologies

FixFlowSoftware may use cookies, browser storage, session storage, or similar technologies that are necessary to:

• keep you signed in
• maintain session security
• remember settings or workspace context
• improve app performance and reliability

If we later add non-essential analytics, advertising, or marketing cookies, we may update this Privacy Policy and any required consent flows at that time.

14. Children's Privacy

FixFlowSoftware is intended for business use and is not directed to children.

We do not knowingly collect personal information directly from children as part of offering the service. If you believe a child has provided personal information improperly, contact us and we will review the issue.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

If we make material changes, we may notify users through the service, by email, or by updating the effective date above. Your continued use of FixFlowSoftware after the updated Privacy Policy takes effect means the updated policy will apply going forward.

16. Contact Us

If you have questions, requests, or concerns about this Privacy Policy, contact:

17. Business Customer Responsibility

If you use FixFlowSoftware to manage your own customers, employees, or business records, you are responsible for:

• providing any required notices to your own customers and staff
• obtaining any required consents
• ensuring your use of the service complies with applicable privacy and consumer protection laws
• configuring user access and operational practices appropriately within your organization